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How to Fix "Fatal Error Encountered. A traceback has been written"

August 27, 2014, 1:50 pm
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Problem Outline:

 

After installing Creo 2.0, and while attempting to launch it the following error message appears...

 

"Fatal error encountered.  A traceback has been written to C:\Users\Public\Documents\traceback.log.  Please send it to Technical Support."

 

This problem is because of an issue with an Intel Embedded Graphics card.  This can happen when the Intel card is either the primary or a secondary GPU on the machine.  The problem is most common on Creo 2.0 datecodes M090-M010.

 

Fatal_Error.jpg


Solution:

 

Fortunately the solution to his problem is relatively simple.  By placing a configuration file in the "start-in" location of Creo 2.0 (by default it's public documents) Creo 2.0 will handle the integrated card in a different way, bypassing the error.

 

  1. Download the attached config.pro file
  2. Move the config file to C:\Users\Public\Documents
  3. Restart Creo 2.0
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Creo 2.0 Student Edition, error : 0x00000013

June 6, 2014, 7:16 am
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So, when I open up creo 2.0, it says that I need to register to Quality Agent and after I click "yes" it shows error *0x00000013* and click "OK" and I got crash.. So I hope, you'll answer on this threat and I'll be very thankful for support.

*You can see the image as proof..*

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Creo 2.0 Parametric Fatal Error encountered

March 29, 2014, 3:46 pm
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Hi there, I've been having a big problem trying to open creo on my laptop. I managed to install creo without a hassle, however when I try to open it, a window suddenly pops up that says:

 

CREO FATAL ERROR.JPG

 

Please help? i've tried re-installing Creo but this error still occurs.

 

My laptop Model: Inspiron 7520

Running on : Windows Home 7 Premium 64-bit (is it because of my operating system?)

Processor: Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz (8 CPUs), ~2.1GHz

Memory: 6144MB (6GB) RAM

 

If it's my operating system, do you think updating it to say Windows 8, will allow me to run Creo 2.0? Will updating it affect the fact that I have a locked license?

 

Any help would be much appreciated!

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Creo install problems

August 30, 2014, 10:11 am
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Hy my name is Daniel and i have tried severel times to install creo 2. The thing is when i'm trying to install it without our school-addon it works but when I'm trying to install the addon too there is always the error code 0x00000013.Does anyone have any clue about this code?? The quality agent is installed but i don't know why it doesn't work.

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Path based animation of creo model

September 1, 2014, 3:13 am
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Hi,

>I have used creo to map our school campus (buildings / ovals / courts /

>walkways) etc.  I have been advised to now create a flythrough or path

>based animation.

>

>What are these?

>How do i go about it?

>

>Thanks Sam

>

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How do you renew a license for an academic (college) Creo license?

September 4, 2014, 11:15 am
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Hello,

 

I downloaded Creo last year when I had access to really hi-speed wifi, as I didn't know when I would actually be taking the Creo class. Now I need to use the software and while it worked last week, now apparently, the license expired on the 28th of August. I don't have access to download the 4 gig file again. (I'm on online student using satelllite speeds). Can I renew my student license without completely uninstalling and redownloading the whole thing?

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Notification that Creo Parametrics 2.0 stopped working

September 3, 2014, 8:33 pm
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I recently installed the student version of Creo 2.0 and I tried to run Creo Parametrics 2.0, but I keep getting a notification from windows that Creo Parametrics 2.0 stopped working and I am forced to close the program. I am unsure why Creo Parametrics 2.0 stopped working.

 

Attached is the picture that I see on the screen of my laptop.

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Creo 2.0 Issue with Assemblies

September 2, 2014, 7:11 pm
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Hi, I'm new here. Maybe this issue has a common, easy answer.

 

Creo will not open any assemblies, or create any new ones. It doesn't explain why, either. You can click on assembly files to open them, or create new ones, name them, and click 'create' or whatever, and then nothing happens.

 

The issue is with Creo Direct 2.0 Has anyone run into this before?

 

Thanks!

 

Jack

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Installation Problems

September 6, 2014, 12:01 am
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I am not being able to install the PT Creo. After the  Licence Agreement when I click next the space where I have to enter the Simple Lecence Entry, it does not let me click or write anything.

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parametric.exe does not run after install

September 7, 2014, 7:41 am
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Help please.  I have a Mac, bootcamp.  My laptop should meet the system requirements. I've tried uninstall, reinstall a few times.  I made sure the firewall, etc were disabled.  I've added the graphic instruction text file.  I've pretty much tried everything I can find on the internet and in these forums.  Nothing works.

 

It appears my install was successful.  The problem is I cannot run creo parametric, even in adminstrator mode.  I get a user account control prompt asking if I want to allow the following program from an unkown publisher to make changes to the computer.  Program name: parametric.exe, Publisher Unknown and file origin Hard drive on this computer.  I click on Yes and the circular swirl appears as though something is going to happen.  After a few seconds it just disappears and nothing happens.

 

What do I need to do as I have a school assignment due in a few days!

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Problem with the new Windchill Server

September 7, 2014, 10:05 pm
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I have a problem with the new Windchill-Server.

 

When I am on the start screen I can't see any folders, workspaces or projects.

windchill.png

Project:Formula_2015 - LA ERacing

Programm: Formula SAE / Formula Student

User: robert.holzmann@la-eracing.com

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PLMS HIGH SCHOOL STUDENT CAN'T JOIN CLASS.

September 8, 2014, 10:38 am
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Every year I set up the PLMS for my high school CAD class.  It takes a while to get everyone signed up and attached to my assignments but the payoff is worth it to the dedicated student.

 

Anyway, this year I have 2 students who I can't seem to add to my class.  They have signed up correctly, but they are rejected when I try to add them.

 

Can someone help with this?

 

Here are the 2  e-mail accounts:

 

fodeekromah@gmail.com
melissa2462210@yahoo.com

 

Names are Fodee Kromah   and Melissa Hernandez.

 

Thanks for help.

 

-Brett Penza

Holy Name High School

Worcester, MA

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Have I installed the wrong version of Creo

September 10, 2014, 9:05 am
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Having followed the process to sign up for a student copy of Creo 2, I have installed the software as directed, however when I start the software it notes on the startup page that this is a 30-day trial copy.

The web site states that students get a one year license copy?  What have I done wrong?

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Where is the Creo element/pro 5.0 student version ??

September 12, 2014, 4:22 pm
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I signt up for the creo element/pro 5.0, but after following the link from my email i can only chose Creo 1.0 or Creo 2.0 ?? But i need element/pro 5.0..Skærmbillede 2014-09-13 01.19.45.pngSkærmbillede 2014-09-13 01.02.46.png

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Can't create new NC Assembly on Manufacturing

September 14, 2014, 4:00 pm
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I'm trying to create a new NC assembly but after trying to create the new file the software does nothing. I tried opening Expert Machinist and that one opens and works, but the NC Assembly option for Manufacturing does nothing, it just stays in the same screen as when you open CREO. Any suggestion? My version is student free version, I really dont know if that could be a limitation in the software or if it should be working.

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My student edition won't install.

September 16, 2014, 1:05 pm
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I have been trying to install the student version of CREO 2.0 and when I try to enter the product key, a window pops up and says "PTC Installation Assistant has stopped working" and no explanation as to why.  I have attached a jpeg of a screen shot.  I've submitted support requests and have heard nothing.  What's going on?

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Creo 2.0 Student edition shut down during

September 17, 2014, 10:52 pm
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Hi! I just startet studying and wanted to download Creo Parametrics 2.0 for home use, with the student licence.

 

During the "Licence identification" step I enter my "Product code" and get my licens in the "License Summary".
All well so far, but when I click "Next" the Installation Assistant stops working and the error message tells me that the program need to shut down.

 

It would be lovely to be able to work with Creo at home, please help me! Tell me if you need more informat

 

Isak, sweden

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Error when trying to enter license information

September 18, 2014, 7:58 am
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So when i try to enter my product SKU in order to install the license, I get a login window which i fill out with my matching PTC account that I am using for my school videos.  After a couple seconds of it searching, I get a red Error code.  I also tried using the Host ID method and received an error on that as well.  Trying to install Creo 2.0

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Creo Licencing

September 18, 2014, 11:02 pm
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how to extend Creo 2.0 student licence

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Creo Parametric Student Edition Installation Error

September 19, 2014, 2:09 pm
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I downloaded and installed Creo and received my license file.  When I launch Creo I get a message that says in order to run Creo in Tryout mode you have to enable the Quality Agent.  I also had received a message about incorrect configuration for TCP IP.  Creo Parametric closes and doesn't move on.  I have tried to reconfigure my license and it shows that the license is valid. 

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